Shipping Policy

Effective Date: [DATE - confirm with client]

Last Updated: [DATE]

Where We Ship

We ship within the continental United States. At this time, we do not ship to Alaska, Hawaii, or international addresses. [Confirm with client if this should change.]

Shipping Rates

- Subscription orders: Free.

- One-time orders over $35: Free.

- One-time orders under $35: $[RATE - confirm with client].

Processing Time

- Orders are processed within 1-2 business days, Monday through Friday, excluding holidays.

- You will receive a confirmation email once your order is placed.

- A tracking number will be sent when your order ships.

Delivery Time

- Standard shipping takes 3-5 business days after processing.

- Actual delivery times may vary depending on your location and the carrier.

- [CONFIRM WITH CLIENT: Do they offer expedited shipping? If so, add rates and timeframes.]

Packaging

We care about the planet as much as we care about your dog. All orders ship in recyclable packaging.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. If your tracking number is not working, give it 24 hours. Sometimes carriers take a moment to update.

Missing or Lost Packages

- Check your tracking number for updates.

- Verify the shipping address on your order confirmation.

- Contact us if the package appears lost. We will work with the carrier to resolve it.

Address Issues

- Please double-check your shipping address when placing an order.

- We are not responsible for orders shipped to incorrect addresses provided by the customer.

- If you need to change your address after placing an order, contact us immediately.

Contact Us

Table to Tail, North Potomac, Maryland, [EMAIL - confirm with client].

This is a draft for client review. Bracketed items need client confirmation before publication.