Refund and Return Policy

Effective Date: [DATE - confirm with client]

Last Updated: [DATE]

We stand behind every treat we bake. If something is not right with your order, we will make it right.

- Returns are accepted within 30 days of delivery.

- Treats must be unopened and in their original packaging.

- To start a return, contact us at [EMAIL - confirm with client] with your order number.

- We will provide a return shipping label and instructions.

- Opened treats cannot be returned for safety reasons. If your dog had a reaction or you are unsatisfied with an opened product, reach out anyway.

- Refunds are processed to the original payment method.

- Please allow 5-7 business days for the refund to appear on your statement.

- You will receive an email confirmation once the refund is processed.

- Contact us within 7 days of delivery.

- Include your order number and a photo of the issue.

- We will send a replacement or issue a full refund. Your choice.

- You do not need to return damaged items.

- Check your tracking number first.

- If tracking shows delivered but you have not received it, contact us within 14 days.

- We will investigate with the carrier and resolve the issue.

- You can cancel or modify your subscription anytime before your next renewal date.

- If an order has already been processed, it cannot be refunded until delivery.

- To pause or skip a delivery, manage your subscription from your account dashboard.

We handle allergic reactions or sensitivities, spoiled or stale products, and orders lost in transit on a case-by-case basis.

Table to Tail, North Potomac, Maryland, [EMAIL - confirm with client].

This is a draft for client review. Bracketed items need client confirmation before publication.